Do you ever wonder what happens when you fill out a survey and give us feedback? Well, if you give us your email address and contact information, we reply back with any answers you may be seeking or an explanation for our policies or we may even tell you that we love (your) kids and just thank you for replying! We also enter everyone who replies to win our monthly haircut giveaway and we announce the winner on our Facebook page, so if you are not a fan on Facebook do so now! You must be in the know!
There are many times that customers fill out the survey, but do not tell us who they are, meaning they choose to give feedback anonimously and we welcome that as well. We thought that we would take the last two weeks worth of “comments” from our feedback and share with with the world! We thought we may be able to answer some feedback back and others who may have the same experience may find the information helpful.
We do love (your) kids and we absolutely LOVE what we do and we love you too! If you didn’t walk thru the doors, we would simply not exist and your support provided work for our amazing staff, helpers, stylists, receptionists, party staff – it does make a difference right here, in our community. So here we go….thanks for taking the time to share your feedback!
|“This was my littlest one’s first haircut, and it was fantastic! The lady at the desk made us the cute first haircut card, and she was so sweet! The lady who cut Ezra’s hair was very patient, gentle and flexible. She really took her time. She was all smiles and kind words. Ezra loved the trains! We love Pigtails and Crewcuts! We tell everybody about it!
Ps. The stylists should wear name tags.” Our stylists do have name tags they are on their aprons – wonder if your stylist that day forgot to put it on! Thanks for the feedback!
| “We love Brandi! She does a great job on my 3 boys’ hair” – Ms. Brandi works at our West Cobb location and she is amazing!
“We absolutely loved the service provided by Ms. Trazon. Outstanding customer service and that was surprising considering great customer service is hard to find in the area. Ms. Trazon was very friendly and patient. She answered my many questions and even went above and beyond and provided excellent advice on our hair care needs. I purchased all the items she recommended and we both love them. After hundreds of dollars spent on services I regret not knowing about P&C sooner. We have been to the extremely high end salons to Walmart and P&C absolutely delivered its brand and what they stand for. Ms. Trazon made my daughter comfortable and even gave her extra towels when my daughter said her neck hurt. Super stylist. Ms. Trazon also provided advice on some other “first time mom” advice and all of it worked!!! totally worth the wait by the way. Thank you Ms. Trazon is part of our East Cobb location staff, she is wonderfully made and is there every Saturday only, during the week she is a nurse!
“Do wish you accepted coupons for returning customers.” The reason most of our advertising has the offer extended for new customers only is because we save the BEST savings for our existing loyal customers – if you purchase a Ten Haircut Package, you would save $4 on each cut, every time with out having to have a coupon! Furthermore, if you are registered for our VIP Loyalty program we send special offers to our loyal customers and to be in the know, you can always find us on Facebook!
“Kids love it!” This is why we do what we do! We love (your) kids too!
“I always have a great experience at this location. The staff is friendly and patient which is a good thing because with kids you need a lot of patience especially to cut their hair. I have 2 toddlers and both are excited for their haircuts every time we go in” We love that little ones ask for haircuts…
“This was my 3rd or 4th time visit, I do like your customer service and tge result in our prior visits were always satisfactory. However I have to say that this time once my son’s hair was dry and I saw in detailed how the haircut was, I don’t feel 100% satisfied. I feel that in other opportunities the stylist was a lot more detailed and the result was much better. This one is not bad but I’ve had much better result. But this experience will not affect a future visit. See you all next time and thank you for your service!” We are so sorry that this time things were not 100% perfect! Every single haircut is guaranteed to be just to your liking, if it ever is not you can always come back for us to fix it as needed. Sometimes the haircut is not short enough, you have seven days to return to get another haircut no charge. So glad you will continue to let us take care of your little one…it means a lot!
“I highly recommend Pigtails and Crew cuts to anyone!” Be sure they tell us you sent them when they come! Our customers receive half off a haircut every time they refer a friend! All they have to do is tell us you sent them – easy!
“have had many stylists and when we bring our grand son he is treated with the best care and gentleness!! My daughter has brought him and his two sister the last two hair cuts and has been equally as pleased! You are GREAT!!” …and so are you!
“This is the first time that we were dissatisfied with the experience. My husband took our 3 boys on a Sunday. Waited 1 1/2 hrs. Staffing was awful. He ended up getting only 2 cuts out of the 4 he planned on. He will never go back. He would rather go to Supercuts if stuck with a Sunday need. We needed those 2 cuts so they waited. If open on Sundays with that much business, please staff accordingly. I’ll come back during the weekdays.” Oh, yes …on 3/8/15 we were surprised with how busy we were! We always staff based on previous level of business and sometimes (because we do not take appointments) we are surprised with an unexpected spike in business – we are so sorry you had to wait so long. We are glad you stayed and let us take care of some of your children. As we grow we continue to hire to meet our customers needs – that’s why at our West Cobb store we started to offer Sunday hours. If you can ever not stay to wait because the wait is to long – send me an email and we will take care of you!
“This was my sons first haircut and you all made it a great experience. Thank you” The beginning of a beautiful relationship!
“This was my son’s second trip to Pigtails and Crewcuts- the first experience was overwhelming, due to it being my sons first professional haircut. I was very nervous about visiting again, and expected another meltdown by my 3- year old; however, he did fabulous! He sat in the chair and allowed the stylist to put his smock on, and enjoyed watching a movie while snacking on some animal crackers. I was beyond relieved!! I plan on continuing our visits at Pigtails and Crewcuts for our future haircuts.” Sometimes parents do not bring their kiddos often enough for haircuts because they do not look forward to their kids screaming thru the haircut. A few things about this: 1- It is very normal for kids to not like haircuts and the more often you do it the sooner they will get use to it 2- We are used it and we know your child is not being hurt they just want to have control that’s why they cry, but we love them no matter what 3- Bring them to play at the salon when they don’t need a haircut, let them get used to the environment. Most of all know that we are here to serve and we meet the children where they are.
“I was happy that my twin boys (6 years old) finally let the stylists use the buzzers / clippers on their hair and best haircut experience so far! They are a little shy, so it is a challenge with haircuts. Also, there was no wait, which was awesome, thank you” Yes, they outgrow their fears…we love this milestone!
“Mindy was incredible! She helped keep my 2 year old calm and entertained during the entire haircut. It was the first time he didn’t cry! We will certainly be back!” We are all here to serve you, from our receptionist to our helpers, from our stylists to me – the owner, we want to create an experience beyond the haircut!
“Our stylist cut my 3 boys hair and she was wonderful! My boys weren’t upset at all and enjoyed playing in the store afterward” Stay as long as you like!
“Brandi is our favorite and the only one we let cut our little boys hair. See you in five weeks :)” #makesushappy
“Ms. Courtney did a great job with my sons hair. It was the best he has done in a while with a cut. He was relaxed and didn’t even flinch with the trimmers like usual. I am very pleased with her service.” Sometimes chemistry matters! Kids have their favorites too!
“We enjoy our stylist. She was very helpful to my mom who is moving here soon” We welcome wiggles and giggles anytime! We love (your) kids!
“I really like the place and how patient and nice are the stylists, however I would like to see in the future they clean the kids more after the haircut. During this experience she didn’t dry his hair (my husband told her to please do it) and didn’t clean his hair too much. Thanks!” One of the reasons we do not use the blow dryer too much is because many kids are afraid of the blow dryer – we are happy to do a tussle dry anytime. If you ask us, we are happy to do it!
“It was my daughter’s first haircut and she wasn’t so sure about it because she loves her long hair. They made her excited about it and told her she looked beautiful and did a great job. She loved it. Thank you for making it a great experience for her! :)”
“Loved being able to call ahead and put our name in!”
“We have been coming to this salon since out sons first haircut. Ms Courtney did the best job of them all. Very patient”
“Ms. Brandi was great with my son. We will be back to see her again :-)”
“Ms. Shai is the absolute best!!!” We will tell her you thought so!
“I would recommend you to a friend; however, the wait time needs to improve. We waited for 2+ hours before we were able to be seen by a Stylist.” Yes, Saturdays are very busy and we are fully staffed, that’s why we are considering opening all of our locations on Sunday coming this fall (right now only the West Cobb location has Sunday hours) – Be sure to take advantage of our call ahead service and know that we can always take your number and call you as we get closer to you. We really are the best with kids haircuts, that’s why everyone comes to us! Please know that generally speaking the wait time is almost never longer than 30 minutes.
“Ms Farrah is awesome! I originally didn’t have enough taken off (my fault, not hers), so I went back the next day. I was worried she’d be upset with me- not at all. She was so nice about it and gave my daughter the CUTEST little haircut- so much so that people stop me and ask where she got it cut. Ms. Farrah was so friendly and patient with both my kids and me :)! Can’t say enough about her” Ms. Farah works at our East Cobb location and we do love her too!
“The stylists did an excellent job getting my triplets hair cut well and quickly” Feedback from our Roswell location.
“Everyone was professional and wonderful with my 2 boys!” Feedback from our East Cobb location.
“Ms Courtney did an EXCELLENT job with my little wiggle worm!! Best haircut he has had in months!! THANKS!” Glad you found Pigtails & Crewcuts – She is wonderful and while this feedback is from our West Cobb location – Ms. Courteney works at all three of our locations.
“Latrell is amazing! We love your salon. Thank you so much for having such an awesome place for kids” Thank YOU for letting us continue to serve you!
We send our surveys once a week – your feedback matter. I personally ready every single response. We appreciate you so very much! Thanks for being part of our Pigtails & Crewcuts Family,
Nancy & The Gang