Pigtails & Crewcuts - Haircuts for Kids

Pigtails & Crewcuts is a franchise. Often people think of franchises as ‘big chains’, but Pigtails & Crewcuts is far from a ‘big chain’. The way that a franchise such as Pigtails & Crewcuts works is someone comes up with the idea, they copyright the idea and then people like myself who see there is a need in the community buy the right to use their idea and you pay they a monthly fee off your sales as a loyalty.

YOUR local Pigtails & Crewcuts, in this case Pigtails & Crewcuts Roswell…is really a small business. Yes, we look like any other Pigtails & Crewcuts, but we operate to serve OUR community. The staff that we employ lives here, the owner lives here, we support our local schools, we donate to local charities, we go to your child’s spring flings and fall festivals and we serve YOU.

A few weeks ago, the franchise asked to film a commercial at our location! We were so excited that they asked for me to reach out to our customers to ‘star’ on said commercial for use nationwide and we were more than happy to say YES!

This is part of the email describing what it took to produce this video to represent what we do every day:

As proud as we are of the new campaign we’re just as thrilled to introduce our new video titled “Beyond Great Haircuts”. Over 45 total hours of work went into crating the final product – 6 hours of script writing & editing, 10 hours of onsite footage, and 20 hours of video editing. As of last night, it’s now available for the world to see. Take a look! Pigtails & Crewcuts – Haircuts for Kids: “Beyond Great Haircuts”

It is our hope that you will see that Beyond Great Haircuts, we are a business that cares about your child. We know your child, we watch them grow and we get joy every time we see their sweet smiles.

Here is the end result: We hope you love it and share it with your friends! Did you see Ms. Marjorie, Ms. Nickie & Ms. Melissa?

If you are finding us for the first time, come in and experience Pigtails & Crewcuts: Beyond Great Haircuts!

We look forward to meeting you!

Nancy & the Gang!

At Pigtails & Crewcuts Roswell we aim to provide a perfect experience every time. We want each and everyone of our customers to know that they are loved and appreciated. Each and everyone one of you matters. In order to be able to provide consistent service, we have to operate under certain policies that make things fair for all involved, you as the customer, the stylists as the staff and myself as the business owners.

We often get customers upset because we are unable to bend our policies and while we make our best effort to explain the purpose of the policy, we find that when the customer is upset, it is difficult to get pass the ‘upset’ part.

We thought we’d take a moment to explain a few so they will make sense to you:

• All sales are final. No refunds allowed. No cash refunds:  You can exchange an item within seven days for a(n) item(s) of equal or higher value. All of our gifts are individually packaged for the most part and it has been our experienced that items that have been returned simply don’t resell well and if the gift item has been in the customer’s possession longer than seven days it tends to not look ‘new’ anymore upon return. In regards to hair accessories it is  a matter of hygiene. We cannot determine if the item has been worked and therefore, we only allow a small period of time for exchange.  EXCEPTION: The item was defective at the time of purchase, in which case with a receipt we will make a refund if returned within 7 days of purchase. We will accept the return of any hair product within 7 days if you do not enjoy the product for any reason.

• Call ahead Policy: Customers may call ahead up to 30 minutes to their planned arrival to put their child’s name on the list to help with the wait if we have any. Call aheads are not appointments. We work in the call aheads with the people who are actually waiting at the store. We do not take appointments because we would have to charge those customers if they don’t show up and we don’t think that would make our clientele happy. Please understand that call aheads work 95% of the time. There are times everyone calls at the same time and shows up at the same time, the call ahead does not work then. We have lots of fun things the kids can do while you wait, please understand that we work on children’s time

• Shoes are required to receive service:  This applies to all persons entering our store. This is a State Board Regulation and it’s there for your own safety and the safety of your children. Hair can be sharp like a splinter and can be hard to remove from the skin. Salons often get inspected by the State Board Inspector and if we are found serving children not wearing shoes, we can be fined. Kindle helps us observe this rule.

• Loyalty Cards:  We can’t “catch you up” from prior haircuts because we do offer up a new card every time you don’t have your existing card with you and allow you to combine the cards. We want to make sure that we don’t make the mistake of double crediting the punches on your loyalty card.

We hope the reasons behind some of our policies will help us serve our customers better. If you ever have any questions, please do not hesitate to contact me at roswell@pigtailsandcrewcuts.com. We aim to give you and your child the best kids’ haircuts every time and excellent customer service. We we exceed your expectations please tell your friends, if we did not meet them, please tell me!

Warmest Regards,

Nancy

Beyond Great Kids’ Haircuts Pigtails & Crewcuts Provides a Total Worry Free Experience!

We’re excited to introduce a new line at the salon called Original Sprout. Made with free and clean formulas, the hair products are created from oh-so-gentle organic botanicals to keep you and your children smelling and feeling naturally amazing. In fact, Original Sprout’s shampoos and body wash have the same pH as pure water, making them gentle to eyes, hair and skin.

We also love that a mom founded the company. Soon after Inga Tritt, a master stylist with professional experience, gave birth to her daughter, Maya, she committed to using only the safest, most natural baby shampoos and bath products on Maya’s soft skin and beautiful, thick hair. But she quickly learned that “natural” doesn’t always mean gentle, and was in a quandary about what products to purchase for her sensitive daughter.

A true entrepreneur, she decided to create her own ultra moisturizing bath and styling products. The line took off, and the rest is history.

We took a few minutes to speak with Original Sprout’s Mariela DeSantiago, and got the inside scoop on organics and the company’s wonderful line of products.

Why is organic important?

Organic is important largely in part because it’s free of pesticides, and, commonly, sustainable. That not only helps our farmers, but our future generations in preserving certain plant varieties that have amazing benefits.

Why should I change to an organic shampoo for my family?

As parents, we want to use only the safest products on our family. These products are free of pesticides, growth hormones, dairy and gluten to name a few ingredients, found in many cosmetics.

Congratulations! We saw this article on Roswell Patch.com and we wanted to share with the rest of our Pigtails & Crewcuts family because we love bragging on our kids!

Read all about it:

Mountain Park Students Win Science Competitions!

Is your school doing something that you are excited about? Send us an email at roswell@pigtailsandcrewcuts.com and tell us all about it. Beyond great kids’ haircuts, we are your community!

Ms. Nickie Shelnutt

• Where are you from originally? I am originally from San Diego, California.

•   Do you have kids?  Yes, I have a son. His name is Seth Alan. I can’t believe he is a teenager now!

•  How long have you been working at Pigtails  & Crewcuts?  I have been working for  Pigtails & Crewcuts  for three years.  I started at the West Cobb location and then worked in between West Cobb and Roswell, but now I am primarily Roswell

• How long have you been styling hair?  I have been a hairstylist for 12 years now.

• What drew you into this career?  I have always loved cutting and styling hair. I specially love hair coloring. I was drawn particularly to cut children’s hair because I am often amused by their imaginations and it is true: “kids say the darnest things!”.

• What’s the funniest/strangest/cutest/wackiest hair (or otherwise) request from a customer you’ve ever had? I don’t know why a parent was really set in giving his child a mullet.

•  How did you respond to that request?  We do as the customers asks, so I did it. I jokingly told him to not tell anybody I had done the cut!

• What’s your “secret weapon” to get a child to stop crying before (or during) their hair cut? I like to blow bubbles. Bubbles seem to cheer them up!

• What are some of your favorite haircut memories when you were a child? When I was little I competed in gymnastic and always wore pigtails, when I couldn’t get over the uneven bars the coach would give me a little ‘help’ by pulling my pigtails up to get me over the uneven bars One day I cut the pigtails off and eventually I mastered the bars no problems.

When Ms. Nickie is not at the salon she can be found riding her horses  or going for a motorcycle ride. Ms. Nickie really loves to feel the wind in her face. She loves to participate in rodeos competitions, where she is amazingly good! We think Ms. Nickie would be a zoo owner if she could as she loves all animals.

At Pigtails & Crewcuts we cater to children and their parents, alike. We aim to provide an environment that is fun, warm and welcoming. We are often asked why it is better to take your child to a kid’s hair salon vs. a quick cut place. Certainly, you can get a good haircut at other salons, but beyond great haircuts, Pigtails & Crewcuts aims to provide an experience that makes you feel at home. You are part of our family. We often find it difficult to express in words the joy that our little customers and big customers feel at our salon, a place they can call their own. We thought we would share this video, so you can see for yourself what you may come to expect when you visit with us!

Beyond great haircuts, Pigtails & Crewcuts aims to set the trend on what is hot when it comes to hair trends. Last year we lead the trend with feather extensions and this Spring the hottest trend is color rub, also known as hair chox.

This temporary hair color application is a fantastic way to make yourself stand out or bring out the inner diva for a fun afternoon or evening out! It can be applied at the salon with multiple colors on one streak or a single color or purchased to be done at home to shake things up!

Be the start of a new trend and have everyone else follow! Come in today to get your color rub and see what all the stars will be wearing next on the red carpet! Be a little bit funky and a lot of rock & roll!

How about a green streak for St. Patty’s day?

Ms. Melissa DeFillipo

1. Where are you from? I was born and raised in a small town called Exeter, in New Hampshire.

2. Do you have kids? Yes, I have 3 teenagers and a 7 year old and they keep me pretty busy.

3. How long have you been working at Pigtails & Crewcuts? I join the Pigtails & Crewcuts family in Roswell a year ago.

4. How long have you been styling hair? I have been a stylist for 13 years.

5. What drew you to this career?  I have always had a passion for hair and I love to work with people and have the opportunity to put a smile on their faces!

6. What is the funnies/strangest/cutest/wackiest hair (or otherwise) request from a customer you ever had? The wackiest hair request that I had was from a teenage girl in NH she had asked me to shave all her hair off and leave the bangs long over her eyes

7. How did you respond to the request?  We had fun with it! Took some before and after photos and she was very happy with the outcome. It was memorable, I will tell you that!

8. What’s your ‘secret weapon’ to get a child to stop crying before (or during) their hair cut? Talking to them and acknowledging that they are upset and afraid goes a long way. I try to distract them with a fun toy or a treat. If you remain calm, they will sense that they are safe and you can begin to earn their trust.

9. What are some of your favorite haircut memories when you were a child?  I wish we had a place like Pigtails & Crewcuts when I was a child, but the truth is that I didn’t go to a hair salon when I was a child. My grandmother had a friend who was a stylist and I would visit her for my haircuts. I was always excited to go over to her house and have my hair washed and styled and even got a piece of candy at the end; which was my favorite part. I loved getting my hair washed, so I always take extra care when shampooing a little girl’s hair because I know how special it made me feel when I was a kid.

  Ms. Melissa is known in our salon for being kind and loving. She has her loyal fans that always ask for her. Her bright smile is always on her face and her gentleness puts your little ones at ease. She knows her ‘little friends’ by name and that makes her extra special. When Ms. Melissa is not at work, she can be found cooking and driving her kids around, as she always jokes that her second job is being a ‘chauffeur”

Ms. Amanda Wilson

 When Ms. Amanda is not working she can be found at home cleaning and cooking! “I love a clean house!” and who doesn’t! Ms. Amanda is a great asset to our team because she is a ray of sunshine. In all the years we have known her, we have never seen her without her bright smile right on.  Ms. Amanda recently went from blond to brunette and we love the new look!

Meet Ms. Marjorie:

Ms. Marjorie is known for putting on a ‘serious face’ when is time to concentrate. She is very committed to making your child’s haircut perfect every time. She knows she has to be quick and precise when giving your little one the perfect do. Ms. Marjorie has years of experience cutting children’s hair.  Here is Ms. Marjorie in her own words, get to know her lighter side…

•    Where are you from originally? Charlotte, N.C.

•   Do you have kids?  I have a 21 year old daughter and a 19 year old son.

•  How long have you been working at Pigtails  & Crewcuts?  I have been working for  Pigtails & Crewcuts  for three years. I worked one year in one of the locations in North Carolina and this is my second year at the Roswell location.

• How long have you been styling hair?  I have been a hairstylist for 18 years now.

• What drew you into this career?  I’ve always enjoyed coloring, cutting, and styling hair, even as a little girl.

• What’s the funniest/strangest/cutest/wackiest hair (or otherwise) request from a customer you’ve ever had? I had a little boy that wanted a spiked bowl cut.

•  How did you respond to that request?  His parents said it was okay, so I did it.  The strange part was the next little boy I cut saw it and loved it, needless to say I ended up doing the same cut back to back.

• What’s your “secret weapon” to get a child to stop crying before (or during) their hair cut? Bribery usually works, whether its two lollipops, or cookies and a lollipop.  The more sugar the better!!!

• What are some of your favorite haircut memories when you were a child? I was so glad when the Jheri curl become popular because I was so tender headed as a little girl, I really hated getting my hair done.