I opened Pigtails & Crewcuts in West Cobb because I was tired of driving across town to get my kids’ haircuts and getting poor customer service. I thought to myself, we can do better and we deserve better. After much research, I found Pigtails & Crewcuts, a franchise based out of Roswell and we were a perfect match. A year later, we opened our Roswell location because we felt this bedroom community needed an upscale children’s hair salon!

People often thing that a franchise store is different that a single local store. The reality is that I own two location, the West Cobb store and the Roswell location and they are both small businesses. As the owner, there are many hats I wear, but the one I love the very most is my customer relations hat.

I get to reach out to you our customer and ask how we are doing. I do quality control because excellence in customer service is very important to me personally and as it happens to be it is very important to my staff as well. We are not perfect and every now and then we miss the mark. We want you to know that if you are unhappy for any reason at all, we want to know. Was the hair too long, bring your child back and we will get it right. Was it too short, let us know.

You can find customer’s reviews about their children’s haircuts on our Raving Reviews section, but this particular email this morning, totally made my day and pretty much sums up what our goal is in the community. We want you to know that we car and we care deeply about the community we serve.

Hi Nancy. Coming from the retail and restaurant training business where customer service is what sells, I think it is great that you reach out to your customers. I’ll be happy to do the online survey but here is my feedback: First of all I drive 17 miles from Vinings Estates to your location because I am happy with the service and your staff. We currently request Amanda (thank you for offering call ahead). She has cut my 2 year old son’s hair on our last 3 visits and she is wonderful. She made enough of a positive impression on me to remember her name and request her the 2nd time around. I will say that we previously had Keshia and she was great too. Amanda has always been friendly and allows me to watch and talk about the haircut in a manner that doesn’t make me feel intrusive on her job. I know my son doesn’t care what his hair looks like but I do. She has also educated me on a better cut for his hair texture when I noticed it didn’t look quite right after growing out. I also feel that if I was unhappy a day or two later I could go back for help.

I’d like to thank you as well for the charity work you do and pass on to your customers. I participate in your food drives, etc not just because I get a discount but because I want to help support your causes! Thanks for making me a “raving fan” of your business. I will continue to recommend your location on a regular basis.

We want every customer to be  a raving fan. Pigtails & Crewcuts is a kid’s hair salon, but we are so much more, we are friends and family. The next time you get an email asking for feedback, let us know how your visit was because it matters. We have hair accessories and unique gifts, we do birthday parties for your little Princess or Diva, we are an experience and we want to make it perfect!

Our customers rock and I just cannot say that enough.

Thank you for allowing us to serve you and always pushing us to be better.

Best,

Nancy

Categorized: Uncategorized
February 3rd, 2012