Why do We Have Rules & Policies?
At Pigtails & Crewcuts Roswell we aim to provide a perfect experience every time. We want each and everyone of our customers to know that they are loved and appreciated. Each and everyone one of you matters. In order to be able to provide consistent service, we have to operate under certain policies that make things fair for all involved, you as the customer, the stylists as the staff and myself as the business owners.
We often get customers upset because we are unable to bend our policies and while we make our best effort to explain the purpose of the policy, we find that when the customer is upset, it is difficult to get pass the ‘upset’ part.
We thought we’d take a moment to explain a few so they will make sense to you:
- All sales are final. No refunds allowed. No cash refunds: You can exchange an item within seven days for a(n) item(s) of equal or higher value. All of our gifts are individually packaged for the most part and it has been our experienced that items that have been returned simply don’t resell well and if the gift item has been in the customer’s possession longer than seven days it tends to not look ‘new’ anymore upon return. In regards to hair accessories it is a matter of hygiene. We cannot determine if the item has been worked and therefore, we only allow a small period of time for exchange. EXCEPTION: The item was defective at the time of purchase, in which case with a receipt we will make a refund if returned within 7 days of purchase. We will accept the return of any hair product within 7 days if you do not enjoy the product for any reason.
- Call ahead Policy: Customers may call ahead up to 30 minutes to their planned arrival to put their child’s name on the list to help with the wait if we have any. Call aheads are not appointments. We work in the call aheads with the people who are actually waiting at the store. We do not take appointments because we would have to charge those customers if they don’t show up and we don’t think that would make our clientele happy. Please understand that call aheads work 95% of the time. There are times everyone calls at the same time and shows up at the same time, the call ahead does not work then. We have lots of fun things the kids can do while you wait, please understand that we work on children’s time
- Shoes are required to receive service: This applies to all persons entering our store. This is a State Board Regulation and it’s there for your own safety and the safety of your children. Hair can be sharp like a splinter and can be hard to remove from the skin. Salons often get inspected by the State Board Inspector and if we are found serving children not wearing shoes, we can be fined. Kindle helps us observe this rule.
- Loyalty Cards: We can’t “catch you up” from prior haircuts because we do offer up a new card every time you don’t have your existing card with you and allow you to combine the cards. We want to make sure that we don’t make the mistake of double crediting the punches on your loyalty card.
We hope the reasons behind some of our policies will help us serve our customers better. If you ever have any questions, please do not hesitate to contact me at firstname.lastname@example.org. We aim to give you and your child the best kids’ haircuts every time and excellent customer service. We we exceed your expectations please tell your friends, if we did not meet them, please tell me!