We are committed to not only providing our customers with excellence in customer service, but going beyond your expectations. We want to provide every customer with a remarkable experience.

We are proud to share that we have been recognized by national publications and local outlets as well.

Here are some of the Awards that we have received:

1. Voted TOP 10 Best places to have a birthday party by Parents Magazine 2010
2. Voted Best Children’s Hair Salon by CBS Atlanta 2011  http://atlanta.cbslocal.com/top-lists/best-places-for-haircuts-for-kids-in-atlanta/
3. Voted Best Children’s Hair Salon by Parents Connect 2010  http://www.parentsconnect.com/parents-picks/atlanta-ga-usa/best-haircut

Thank you for continuing to vote for us with your online votes, telling your friends about us and your presence. The best compliment a member of our Pigtails & Crewcuts Roswell family can give us is to tell a friend. We appreciate you!

Customers Reviews:

I think this is a fantastic place for kids haircuts. Clean, fun, bright and cheery. You know the stylists and they know you. My kids love going there and I love it because it’s totally stress free. My only dilemma is that I can never get out of there w/o a new bow! They are all so cute!”

My daughter loved it. Everyone is welcoming, pleasant and the place is so clean, bright and cheery (is that a word?) – Great haircut, great atmosphere and we got a coupon for a free meal at CFA to boot! Absolutely recommend!”

My daughter has never enjoyed getting her haircut- until now! Pigtails and Crewcuts is a 3-year-old’s dream! Great staff, cute decor, and lots of girly toys. The Treasure Box was the cherry on top- my daughter spent longer picking her prize than getting her haircut!”

“Fantatic hair cut, great customer service, they always remember you and your little when you come in. Clean, bright, happy place. It’s an activity for us and we always look forward to the hunt in the treasure chest! My daughter got a free nail polish on her birthday!”

Were you welcomed warmly upon arrival? Yes

Did the stylist consult with you before and after the haircut?  Yes

Did she introduce herself and do you remember her name?  Yes, but I don’t remember her name – only what she looks like.

Most of all, did you love the haircut? Absolutely!

 

Do you offer coupons???

 

Thanks,

Erin Z.

 

OUR REPONSE:

 

Ms. Z.

 

I am so glad you had a nice experience. It is like music to my ears!

 

I see that saving is important to you and I wanted to reply to assist you in making the experience even better.

 

We offer a ten haircut package at a discount. I like to call it the Costco of haircuts! If you purchase a 10 haircuts in advance, the price is $150.00 so you will save at least $2.00 per cut and there is no coupon needed. The package does not expire and it is good for the entire family, so even your cuts are only$15.00 per cut.

 

If the package is not an option for you, you can like us on Facebook and “check in” on Facebook when you are at the store. We have daily offers that include discounts off products, hair accessories, money off a haircut or an extra punch in your loyalty card.

 

Of course, we also have our loyalty card, which earns you 50% off a full price haircut when you get your 10th cut with us.

 

It is my hope that this answers your questions in regards to coupons. Our printing advertising offers coupons for new customers only, because we have better choices for our repeat/long time customers.

 

I have you have a terrific afternoon!

 

Best,

As always, I appreciated how sweet Melissa was to my son, as well as the time and care she put into his haircut.  Each time we visit Pigtails and Crewcuts I request Melissa, as she has ‘figured out’ my son’s cowlicky mess of hair, which has proven to be a challenge to many who have cut his hair in the past.  To my knowledge, there is not procedure in place that allows a client to request a stylist (i.e. a place to check the desired stylist’s name on the sign in sheet).  I always feel a bit awkward squeezing in a request for Melissa next to my son’s name when I sign him in, or simply telling the next stylist available that we would like to wait until Melissa is free.  I certainly don’t want to hurt anyone’s feelings, and I always feel badly when we pass an available stylist up.  It’s absolutely nothing against anyone you have employed.  We are just very happy with Melissa.

Sincerely,

Devon DeVigne

 

OUR RESPONSE:

 

Good Afternoon:

 

Thank you so much for your feedback. We are so happy that you had a great experience. You can absolutely ask for Melissa! Simply put next to your child’s name * MELISSA PLEASE* and we will know that she has a request or if you call ahead when you are on your way, you can just tell us and we will make it so.

 

You are not hurting anyone’s feelings. All the stylists have clients who request them and every one wants you to get he haircut just the way you want it! You can visit our website at www.pigtailsandcrewcuts.com/roswell under Who is working today to see if Ms. Melissa is on the schedule.

 

So glad you let me know …it allows us to serve you better!

 

Best,

 

I forgot our stylist’s name but she was great with my girls Abigail & Elizabeth and we loved their haircuts.

Michelle Sobel

Roswell

 

Hi Nancy- my daughter, Hailey, had her haircut on Saturday, January 21st. I was greeted nicely, but the stylist had never cut her hair before- I’ve been coming to the Roswell location for almost 3 years. I do not remember her introducing herself, but I know she has kids of her own. She was friendly, but I don’t think she gave a haircut worth $17.99. She basically trimmed the bangs, which I wanted, but didn’t do much to her length or make a cute style. It barely looks shorter than when we went in and then she just put her hair back like it was when we got there. I asked her to do something cute and she said she was going to stack it a little with some layers, but it doesn’t look any different. Each time the stylists have done a cute braid or put mouse in her hair and done something different, but this one didn’t. Hope this helps. Thanks, Stacy Schleicher

 

OUR RESPONSE:

 

Ms. Stacy:

 

Please bring your child in again for us to change the style if you are not happy with the cut or if you were looking for something different. We want to make sure that you find value in our business and that you are 100% happy. Hair cutting is highly subjective and while the stylist may have thought she was changing it up, it may not have been enough. The good news is that we can always cut more! It works best if you return w/in 7 days of the original cut and we fix it!

 

Your feedback absolutely helps! The braiding is just a personal choice of each stylists and is not something that we require them to do, but if it makes your visit extra especial, simply ask whomever is providing the service and they will be happy to do it.

 

This is exactly the kind of feedback I look for and that allows me to better serve our customers. While we do not want you to have to come back for us to get it right, getting it right is most important to us.

 

I hope this helps…if this week is not convenient, let me know when it would fit into your schedule and I will make a note of it on the computer when I am at the store next time.

 

Once again, thanks of your feedback!

 

Best,

 

Nancy Anderson, Owner

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A pleasant experience, as always.  Worth every penny!